Returns & Exchanges
Refunds
We want you to be completely satisfied with your purchase from Urbane Society. If for any reason you are not, we offer free returns and exchanges within 14 days of receiving your order. The item must be in its original condition, unwashed and unworn, with all tags attached. To initiate a return or exchange, please contact our customer service team and provide your order number and reason for the return. We will provide you with a prepaid shipping label to send your item back to us.
RETURN & EXCHANGE POLICY
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take up to 7-10 business days for the refund to appear on your account.